It is a fairly common attitude amongst hosting companies.
And understable from a business perspective. If you are one of the few hosting companies that host truly anonymous VPN and email providers, you are going get some troublesome customers that likely are going to end up being expensive.
Everything can be justified as a business interest. Even criminal behavior could. So that argument is NOT acceptable. This is about a Swiss company, not Russia. If Switzerland wants to go there, let's at least be honest about it.
And understable from a business perspective. If you are one of the few hosting companies that host truly anonymous VPN and email providers, you are going get some troublesome customers that likely are going to end up being expensive.