You put the LLM in the wrong place. Put it as the first tier of email reply, then the people reaching out to you will get their LLM reply and not bug you.
I believe this is a prime example of platform decay (“enshittification”). This tends to make the customer experience worse to reduce the workload/increase profits for the company. At least with the current version of LLM chatbots, I’ve yet to call and get a satisfactory answer to any mildly nuanced problem. It tends to add a layer of needless frustration and delay before eventually linking me to a human anyway.
