I saw a little quote about the modern business landscape that seems to apply here:
“Save a few pennies by destroying trust.”
The Hyatt franchise needs to shut this down ASAP. Most hotels are independently operated or operated by franchise groups. Not many hotel brands actually own the hotels and essentially act as marketing firms.
If I were to give this the “never assign malice to that which can be adequately explained by incompetence” benefit of the doubt, I think some bozo hotel manager got sold this innovative “solution” and implemented it without thinking much about it. Then they got their revenue and probably thought to themselves “Wow I knew the smoking problem was bad but I didn’t know it was this bad!!”
Meanwhile they are slow rolling the death of their location by tainting guest reviews, which are the lifeblood by which you justify your room rates.
“Save a few pennies by destroying trust.”
The Hyatt franchise needs to shut this down ASAP. Most hotels are independently operated or operated by franchise groups. Not many hotel brands actually own the hotels and essentially act as marketing firms.
If I were to give this the “never assign malice to that which can be adequately explained by incompetence” benefit of the doubt, I think some bozo hotel manager got sold this innovative “solution” and implemented it without thinking much about it. Then they got their revenue and probably thought to themselves “Wow I knew the smoking problem was bad but I didn’t know it was this bad!!”
Meanwhile they are slow rolling the death of their location by tainting guest reviews, which are the lifeblood by which you justify your room rates.