We are mixing up two meanings of the word 'warm' here.
There's no emotional warmth involved in manning a call centre and explicitly being confined to a script and having no power to make your own decisions to help the customer.
'Warm body' is just a term that has nothing to do with emotional warmth. I might just as well have called them 'body shops', even though it's of no consequence that the people involved have actual bodies.
> A frigging robot solving your unsolvable problem ? You can try, but witness the backlash.
Front line call centre workers aren't solving your unsolvable problems, either. Just the opposite.
And why are you talking in the hypothetical? The impact on call centres etc is already visible in the statistics.
There's no emotional warmth involved in manning a call centre and explicitly being confined to a script and having no power to make your own decisions to help the customer.
'Warm body' is just a term that has nothing to do with emotional warmth. I might just as well have called them 'body shops', even though it's of no consequence that the people involved have actual bodies.
> A frigging robot solving your unsolvable problem ? You can try, but witness the backlash.
Front line call centre workers aren't solving your unsolvable problems, either. Just the opposite.
And why are you talking in the hypothetical? The impact on call centres etc is already visible in the statistics.