Oh, sure. They’re not going to fly someone out to fix a retail customer’s monitor. I get that and would never expect that level of service.
And yet, they doubled down hard on refusing to replace my defective 6 month old, still under warranty, screen. Amazon was the hero in this story. They listened to my story and gave me a refund, which I spent with a different brand.
It felt wonderful explaining to their enterprise rep why we were rejecting their bid and going with a different vendor.
Ah yes. I've also had the joy of telling off a professional account manager because of piss-poor consumer support (in my case, it was DHL). It's a great feeling :)
And yet, they doubled down hard on refusing to replace my defective 6 month old, still under warranty, screen. Amazon was the hero in this story. They listened to my story and gave me a refund, which I spent with a different brand.
It felt wonderful explaining to their enterprise rep why we were rejecting their bid and going with a different vendor.