Improving technology has not increased housing stock or transportation options. Everyone still needs a place to stay and ways to get to/from work. Another issue is that using technology to reduce humans in the loop is what gets us "your call is important to us..." levels of customer support.
If the number of people who need to apply for id/license/passports keeps increasing, then the number of people servicing those requests also needs to increase (or we need to stop complaining about the dmv). No amount of technology is going to replace that need.
Your repeated fallacies and factually inaccurate assertions just hammer home the fact that people who think that government budgets should monotonically increase are either stupid or malicious.
> Improving technology has not increased housing stock or transportation options. Everyone still needs a place to stay and ways to get to/from work.
Completely irrelevant.
> Another issue is that using technology to reduce humans in the loop is what gets us "your call is important to us..." levels of customer support.
Factually incorrect. The customer service experience that I get from Google is orders of magnitude better than anything that I've gotten from a staffed government agency. The experience of interacting with them is just straight-up better than the DMV, despite the fact that it's extremely difficult to get in touch with anyone at Google, while the DMV employs tons of people.
> If the number of people who need to apply for id/license/passports keeps increasing, then the number of people servicing those requests also needs to increase [...] No amount of technology is going to replace that need.
Factually wrong. There are numerous real-world examples of processes like those that massively decreased in the amount of people needed to service them - things exactly like getting a passport or processing your taxes, or cashing a check/withdrawing money (the latter of which are now completely automated). And, as such, the number of people needed to service those requests does not necessarily need to increase.
Reality itself disagrees with you - I would stop digging yourself a hole before you show that you're insane because you don't live in the same world as everyone else.
> The customer service experience that I get from Google is orders of magnitude better than anything that I've gotten from a staffed government agency.
Really? That’s the exact opposite of my experience. How do you even contact Google?
I have had consistently great experiences with government agencies from my local utility to the IRS. With a government agency I call the clearly posted phone number and immediately get an actual person who solves the problem. With private companies I have to navigate byzantine phone trees or fight with brain dead chat bots.
If the number of people who need to apply for id/license/passports keeps increasing, then the number of people servicing those requests also needs to increase (or we need to stop complaining about the dmv). No amount of technology is going to replace that need.