Someone has to read through each email to determine the nature of the complaint, who was involved, how to classify it, etc.
If the web form was free text entry, the same effort is required by the receiving humans.
You can move the effort slider from the reviewer toward the web dev and the reporter by designing a UI to limit input and pre-classify the complaint.
So who has it “easier” now? I guess the server admin?
Someone has to read through each email to determine the nature of the complaint, who was involved, how to classify it, etc.
If the web form was free text entry, the same effort is required by the receiving humans.
You can move the effort slider from the reviewer toward the web dev and the reporter by designing a UI to limit input and pre-classify the complaint.
So who has it “easier” now? I guess the server admin?