> streamline labor: Aligning pay incentives with installers, ensure right parts and materials, make sure customer are not indecisive on the first day, mimic the 15% of installs that are side jobs as much as possible.
When I read "aligning pay incentives with installers" I remember this story.
A friend who worked in sales said the union laborers would always insist the job takes more days than it actually took. If he budgeted them for one day because it takes one day, they'd drag ass so they would have to come back the next day to finish, which upset the customer since it was an unexpected delay.
But if he wrote two days into the contract they'd finish in one day and just drag the second day out.
When I read "aligning pay incentives with installers" I remember this story.
A friend who worked in sales said the union laborers would always insist the job takes more days than it actually took. If he budgeted them for one day because it takes one day, they'd drag ass so they would have to come back the next day to finish, which upset the customer since it was an unexpected delay.
But if he wrote two days into the contract they'd finish in one day and just drag the second day out.