I assume it didn't. I can't imagine it's not versioned.
> The response doesn't acknowledge the severity of the problem at all
Offering to escalate to a phone call immediately seems to acknowledge the severity to me. Not really sure what you want here. The person came in with complaints, the response is to dig into them over the phone. That's ideal.
> the wording of "what you're struggling with" suggests that the original poster is somehow at fault (or too dumb) for "struggling" with Mozilla's terrible decisions.
This is a bizarre interpretation. I read it as validating that the person is having a rough time. There is zero indication of whose fault it is, or that it has anything to do with intelligence. That's coming from you, not the text. The fact that you are reading empathetic wording as an insult to someone's intelligence baffles me.
If I take the time to organize my thoughts and present them, I want the person to whom I'm presenting them to attempt to respond.
If I failed to make myself clear, at a minimum, presenting me with a list of things needing clarification is helpful for me to take the time to prepare.
"Hop on a call" is to me almost always shorthand for "I don't respect the issue enough to attempt to organize my thoughts ahead of time, but I'll ramble about it and let you pick my brain." Or in the most malicious cases, the other party is seeking plausible deniability.
In my experience it's not that way 100% of the time, but it's damn close.
I assume it didn't. I can't imagine it's not versioned.
> The response doesn't acknowledge the severity of the problem at all
Offering to escalate to a phone call immediately seems to acknowledge the severity to me. Not really sure what you want here. The person came in with complaints, the response is to dig into them over the phone. That's ideal.
> the wording of "what you're struggling with" suggests that the original poster is somehow at fault (or too dumb) for "struggling" with Mozilla's terrible decisions.
This is a bizarre interpretation. I read it as validating that the person is having a rough time. There is zero indication of whose fault it is, or that it has anything to do with intelligence. That's coming from you, not the text. The fact that you are reading empathetic wording as an insult to someone's intelligence baffles me.