Right. IF they were taking the issue seriously the response would be more along the lines of 'we didn't intend this outcome, and have paused availability of the bot while we re-examine the issue.' Mistakes do happen in large organizations where communication and project management is highly distributed, but but appears to be less of a mistake and more of a fait accompli, where a decision was made at a high level to roll out a new feature and objections are being treated as a PR problem.