"never hand your phone over the counter" - do people actually hand over their phones to random strangers? I'd never do that unless I really know the person
Yeah I've seen younger people hand it over to railway workers, airport gate agents, event employees etc whenever something does not immediately work or the worker has a query. Very reckless and pretty common
Incredibly concerning, but it's just another outcome of anxiety disorders
Blogger in question here, Taiwan is so utterly app dependent it's a pretty common thing at banks, hospitals etc. And the apps here have so atrocious UX that nobody bothers to teach you how to use them, staff are used to just doing things for e.g. old people that can't figure it out.