And surely a for-profit extrajudicial court system that holds a monopoly on extrajudicial courts is going to be a fair and impartial resolver of disputes, especially when the defendant is essentially a valued repeat customer and the plaintiff is some nobody and not a major revenue source. What could possibly go wrong?
Arbitration between businesses acting in good faith makes perfect sense. Arbitration between an individual customer of a large corporation is nothing but a violation of that individual's basic rights.
They are locked in by the arbitration agreement. No matter how many times they rule in the consumers favor, Disney would still have to pay filing fees every time a consumer filed.
If the arbitor was actually biased you can challenge it in a real court.
I'm interested in people that still have faith in the USA court system.
I just checked, Disney's market cap seems to be around $140,000,000,000. If you were to be forced into arbitration, lose, and then attempt to demonstrate that the arbitor was biased and challenge such in court, do you really think that would work before you ran out of money? How many people in America do you think have enough money to bring that case to trial?
McDonalds doesn't hire them either. But, they will pay a bigger share of the arbitration fees than you do.
>they’d have to settle it out of court with a mediator that Disney hired
It would be a mediator hired by JAMS, a neutral 3rd party.