This is true, but is effective only if the dogfooders' feedback is accepted and worked upon. Which is not the case, I can tell you this from first-hand experience (currently work at Msft).
Also unleashing and forcing tech savvy people to use immature tools is only asking for trouble when you don't have allocated enough manpower to deal with the fallout (that is, incessant downpour of improvement feedback). One cannot just force engineers to dogfood tools and then ignore them. This is precisely like Win-8 era mania, only this time it's infecting the whole company not just single org!
Not only are you discouraged from criticizing half baked manager-metric led implementations, you’re deeply incentivized to openly praise it if you want to be considered for the next well-funded initiative.
People with fiefdoms don’t like criticism. Microsoft pays their vassal dependent companies to use their products, no users actually like or would choose the products (Teams? 365 copilot? Azure?), and the whole enclosed ecosystem is pretty awful.
Count me as that weird user that would choose Azure any second over AWS. The integration and interface stability they offer is simply better. Teams sucks indeed, but as I don't know any less-suck alternative I'll have to trust you, and the with Copilot I never bothered much so again can't tell.
