I feel like this is a poorly written article. It doesn't present any sort of position, and the initial anecdote about the customer service issues and the author's indecision regarding support for Paypal have nothing to do with the subsequent issue, which (as has been stated) was simply a matter of not understanding Paypal's terms of service in the first place.
I guess I'm not sure what the point is. This doesn't seem to have anything to do with Paypal's poor customer service, nor does it seem to condemn Paypal's policy of not allowing trusts. It just seems to be another "me-too" article about no longer supporting Paypal as a method of payment, and it wasn't even a conscious choice by the business to discontinue that support.
Thanks rquantz. It wasn't meant to be a hate piece on PayPal or anything else other than just my thoughts on what had happened and events surrounding it. As I updated in my article it was there to let my customers know what had happened and that it isn't such a big deal for businesses to move on from PayPal.
I guess I'm not sure what the point is. This doesn't seem to have anything to do with Paypal's poor customer service, nor does it seem to condemn Paypal's policy of not allowing trusts. It just seems to be another "me-too" article about no longer supporting Paypal as a method of payment, and it wasn't even a conscious choice by the business to discontinue that support.