Your post is a good illustration of the type of hostility I'm talking about. "If you don't already know, it's your fault, and if it's not your fault, it's your parent's fault."
I don't want the driver to handle change. I want to know what the price is before I board the bus and possibly discover that I do not have the right change (or enough money at all). Yes, I would also like the machine to give me change if I overpay. I'm demanding.
My parents do not know so cannot teach me. They live on a farm. When they visit cities, they rely on their social ties and meet someone to take them around. Plus, well, it was a farm; I had no need for buses until I moved away. There is no mass transit in the area I grew up, so there's no literature to peruse.
I apologize for not being gifted with the evidently superior parents you had.
I was not unusual. Many rural people moved to cities and ran into all this implicit knowledge that they were looked down on for not possessing. It's ok; we laughed at the city folks who came visiting or relocating to the country too. We also helped them with a straight face, or at least helped those who could be helped. The social contract is stronger in the country than in the city.
But anyway, this is veering away from the crappy UX of most buses. It is true that I could have researched bus systems before I ever encountered one and trained myself such that I could survive the bad UX. But that's kind of the point, right? UX design should require as little prior knowledge or understanding as possible (as in, as possible without harming the experience of regular riders too much or increasing cost excessively; I acknowledge the existence of tradeoffs.) You try to make it useful to country bumpkins, non-native speakers, youth, the poor, etc.
I don't want the driver to handle change. I want to know what the price is before I board the bus and possibly discover that I do not have the right change (or enough money at all). Yes, I would also like the machine to give me change if I overpay. I'm demanding.
My parents do not know so cannot teach me. They live on a farm. When they visit cities, they rely on their social ties and meet someone to take them around. Plus, well, it was a farm; I had no need for buses until I moved away. There is no mass transit in the area I grew up, so there's no literature to peruse.
I apologize for not being gifted with the evidently superior parents you had.
I was not unusual. Many rural people moved to cities and ran into all this implicit knowledge that they were looked down on for not possessing. It's ok; we laughed at the city folks who came visiting or relocating to the country too. We also helped them with a straight face, or at least helped those who could be helped. The social contract is stronger in the country than in the city.
But anyway, this is veering away from the crappy UX of most buses. It is true that I could have researched bus systems before I ever encountered one and trained myself such that I could survive the bad UX. But that's kind of the point, right? UX design should require as little prior knowledge or understanding as possible (as in, as possible without harming the experience of regular riders too much or increasing cost excessively; I acknowledge the existence of tradeoffs.) You try to make it useful to country bumpkins, non-native speakers, youth, the poor, etc.