As an enterprise admin of Microsoft services I think they're pretty mediocre. Their stuff is always behind the state of the art. It's just good enough to not go for a third party option that isn't included in their bundle pricing. But it never really satisfies, it's always got this 'make do' feeling about it.
The single pane of glass thing is nice but I don't think it's really something you can't do without. I think what really cements them in the enterprise market is their ability to deep discount their bundles.
It's very hard with third party vendors to compete with that. You're not gonna pay $10 per user per month for zoom or slack when you can have teams included in the bundle you're already paying, even if it's not quite as good.
It's like IKEA. It's cheap, it does the job and for that reason almost everyone has it, but I wouldn't call it quality.
The single pane of glass thing is nice but I don't think it's really something you can't do without. I think what really cements them in the enterprise market is their ability to deep discount their bundles.
It's very hard with third party vendors to compete with that. You're not gonna pay $10 per user per month for zoom or slack when you can have teams included in the bundle you're already paying, even if it's not quite as good.
It's like IKEA. It's cheap, it does the job and for that reason almost everyone has it, but I wouldn't call it quality.