Posting here since I am curious if any friends on HN have faced the same AI based banning. I have had a Twitter account since like 2008 and they just did this- like folks on reddit are reporting appeals just get robo-rejected. Is there any way to reach a human at X? I have some SWEs and SREs in my linkedin account as second and third person contacts but reaching out there just feels wrong. Putting AI in charge of Auto banning 10+ year old paying accounts is insane. There is another thread on this same issue here https://www.reddit.com/r/twitterhelp/comments/1sfn3l4/has_an...
Money. Lots of money. Pay the Advertising chuds. Back before reserved/paid usernames were even a thing I remember at least one recorded phone call kicking around one of my archives of a Twitter employee saying they'd release any handle I needed for a $10k ad commit over 3 months minimum pre-Musk.
They do read the appeals. I know this because I was falsely permanently suspended, without lawful reasons and without prior notice, with an account in good standing, a few years ago.
After writing several appeals over the years, in which I even mentioned article 19 of the UN UDHR (which pretty much mentions everyone has the right of freedom of expression and freedom of speech), and after receiving several rejections with the standard boilerplate text I got a very angry human written reply from somebody working at the Safety and Security team mentioning amongst other things I should never try to appeal again, and that they would automatically reject every appeal if I would. Or at least, that was basically the gist of it.
And I tried it once afterwards, and they didn't lie about that.
This was after the purchase of Twitter by Elon Musk, by the way.
So yes, they do read appeals (even before the Elon purchase likely). But they don't care.
Automated decision making processing, such as banning, must be avoided under the GDPR. Those facing this issue should throw a complaint at their DPA. I'm sure Musk would love another series of fines in the EU.
