I've had considerably more experience than most people of the NHS over the past 6 years.
I've accompanied a patient to different GPs within a surgery, to at least ten different hospitals, both A&E units and wards. I've visited some mental health hospitals on top of that.
A couple of these were private. The rest were NHS. (One of the private MH hospitals was significantly abusive, probably illegal.)
I have seen some shocking patient care from all levels of staff; HCAs through nurses through FY1s, FY2s, registrars and consultants. The NHS complaints process is sub-optimal and doesn't appear to do much to actually prevent problems happening in future.
But I have also met many more staff who care deeply about their patients and who do their best within the constraints.
Please don't make the mistake of accusing most people in the NHS of doing a poor job of caring when that's just not true.
I've accompanied a patient to different GPs within a surgery, to at least ten different hospitals, both A&E units and wards. I've visited some mental health hospitals on top of that.
A couple of these were private. The rest were NHS. (One of the private MH hospitals was significantly abusive, probably illegal.)
I have seen some shocking patient care from all levels of staff; HCAs through nurses through FY1s, FY2s, registrars and consultants. The NHS complaints process is sub-optimal and doesn't appear to do much to actually prevent problems happening in future.
But I have also met many more staff who care deeply about their patients and who do their best within the constraints.
Please don't make the mistake of accusing most people in the NHS of doing a poor job of caring when that's just not true.