Tesla customer care appears ignorant/poorly trained. This debate over things as trivial as a .6 mile discrepancy actually underscores the most damaging assertion that can be made against Tesla: that driving its vehicles in normal winter conditions requires some sort of finesse or special knowledge that most customers won't have. Niether end customers nor reporters should be expected to have deeper knowledge of the product they are buying/testing than the customer care agents who are assisting them. Tesla needs to clean its house of bad customer care and accept responsibility for its role in Broder's bad experience.