I always do a fixed rate for my work and go out of my way to help customers, sometimes years later, with simple problems for free.
Guess who they call when they have another job? Me. Guess how much more they're willing to pay than new clients? A lot more.
Customer service being a first priority is not just a marketing phrase - it really does make a huge difference.
That being said, it is very important to define a clear scope, explain how much extra certain pieces would cost if they go out of scope, etc. Most clients are very receptive to changes in the quote - note the use of the word QUOTE - when the scope changes and you explain why it will cost more.
Guess who they call when they have another job? Me. Guess how much more they're willing to pay than new clients? A lot more.
Customer service being a first priority is not just a marketing phrase - it really does make a huge difference.
That being said, it is very important to define a clear scope, explain how much extra certain pieces would cost if they go out of scope, etc. Most clients are very receptive to changes in the quote - note the use of the word QUOTE - when the scope changes and you explain why it will cost more.