My experience getting a personal code signing certificate with Comodo was just as bad, but their support had the English language skills of a 5 year old and they offered fewer options for verification.

For me, they couldn't even find my phone number on my bill and asked me to highlight it and re-send it. Plus, they were absolutely fixated on getting a phone bill that showed the logo of my service provider. I've had the same phone number for 10+ years and even offered to arrange for them to call my phone company and verify the info.

Nope! After days I got fed up and used Photoshop to merge an old paper bill that had logos with a current PDF bill that didn't have logos. They don't care about verifying your identity. All they want to do is follow a pre-determined checklist of criteria so they can cover their ass and take your money.

As an added bonus, the Windows 8 SmartScreen Filter treats personal code signing certificates that aren't popular the same as unsigned code.

That guy sounds like an incredibly whiny douchebag.

Try addressing the arguments he is making, instead of his personality.

His argument is: this process is annoying, difficult and takes actual effort.

As extra validation is. It is a pain in the ass. Get over it.

He was the one to make the commentary on the process showcasing his personality so it's open season on that dialogue.