I agree that paypal's automated communication is bunk, but I don't know if monthly statements are artifacts of the paper world.
Anything where I have a regular bill due every month, I'm going to appreciate a monthly statement -- probably an electronic one of some kind. Right?
You know my favorite monthly statement? Every month I get an SMS message from AT&T "A $XX.yy bill is due. Reply with '1' to pay from credit card ending NNNN." WOOT! THAT's a monthly statement for the modern world.
But really, any business I have an ongoing relationship with them where i periodically need to pay them, I'm going to appreciate a monthly update on what I owe them, sometimes over email. (I'm not going to appreciate a poorly done marketting brochure for things I don't want disguised as a monthly statement)
I think the parent's point is that you can (and should) get your "monthly" statement anytime you want, for any time period you want, on demand, by going to <bank>'s website.
Monthly bank statements (which I think the parent is specifically talking about) are different from monthly bills in that statements don't require you to take action.
Sure, but PayPal's statement isn't for a bill. It's like a bank account statement.
Those are definitely artifacts of the paper age. For the first decade I used PayPal, if I wanted to know what had happened, I just looked at the website and saw recent transactions. Their "statement" is just an email with a link that takes you to the site to look at recent transactions. Its only point is to drive traffic; it adds zero value.
Anything where I have a regular bill due every month, I'm going to appreciate a monthly statement -- probably an electronic one of some kind. Right?
You know my favorite monthly statement? Every month I get an SMS message from AT&T "A $XX.yy bill is due. Reply with '1' to pay from credit card ending NNNN." WOOT! THAT's a monthly statement for the modern world.
But really, any business I have an ongoing relationship with them where i periodically need to pay them, I'm going to appreciate a monthly update on what I owe them, sometimes over email. (I'm not going to appreciate a poorly done marketting brochure for things I don't want disguised as a monthly statement)