You should consider going to college, even a junior college. I worked in support until 2002 and got laid off post 9/11. At the time I was uninspired by the work and I decided to go to college and get a degree in a non CS field. I ended up researching solar physics and eventually found my way back to Silicon Valley in a more fulfilling job. Definitely explore, but make sure you know what it is about your work that you don't like even if you don't know what you do like and find out where your niche is.

Also, don't let a requirement like a degree stop you from applying. I worked many jobs in tech that required a degree before I actually had one.