I'm a Simple user and occasionally the lack of checks has been a problem.
One specific incident that I had was that I needed a cashier's check to close on my house, but I didn't know the exactly amount until a few days before closing. I paid $50 to have them overnight the check. The check didn't not arrive overnight and I ended up having to chase it down at a FedEx hub so I could have the check at closing.
During this whole time, I had a chat with the SAME rep. I had a whole long conversation that lasted over two weeks regarding how to get the check, asking for the check, talking about problems with the shipping, and even getting a refund for the overnight shipping.
This is what was amazing to me. The same rep was tied to my conversation. When I had problems with Comcast, every time I called I talked to a completely different person and I had to explain my issue over and over again (even worse I often got dropped during a transfer and had to call back and do it all over again).
It's a problem with online only banks also. I was in a similar situation with a closing, needing a cashiers check from usaa. I had to wire the money instead. Does simple allow for wire transfers?
One specific incident that I had was that I needed a cashier's check to close on my house, but I didn't know the exactly amount until a few days before closing. I paid $50 to have them overnight the check. The check didn't not arrive overnight and I ended up having to chase it down at a FedEx hub so I could have the check at closing.
During this whole time, I had a chat with the SAME rep. I had a whole long conversation that lasted over two weeks regarding how to get the check, asking for the check, talking about problems with the shipping, and even getting a refund for the overnight shipping.
This is what was amazing to me. The same rep was tied to my conversation. When I had problems with Comcast, every time I called I talked to a completely different person and I had to explain my issue over and over again (even worse I often got dropped during a transfer and had to call back and do it all over again).