Contrast to hp: we had a hp laptop w/ a next business day in-home warranty that nonetheless spent a week or more in hp's repair shops on two occasions.
Back before flat screens were good, I remember our company would source big old CRTs from a brand with 'on-site replacement'. Turns out this actually meant "Did you keep the box and packaging? We'll pay for the shipping back to the repair depot". Um, no, because the boxes are huge and so is the polystyrene foam packaging. "Sorry, warranty doesn't apply to you". Sorry, last time we buy your big monitors.
Similarly, the Toshiba customer support centre wouldn't talk to you unless you paid them $55 first. Uh... I just want ask about buying some technical manuals. Nope, $55 to talk.
Back before flat screens were good, I remember our company would source big old CRTs from a brand with 'on-site replacement'. Turns out this actually meant "Did you keep the box and packaging? We'll pay for the shipping back to the repair depot". Um, no, because the boxes are huge and so is the polystyrene foam packaging. "Sorry, warranty doesn't apply to you". Sorry, last time we buy your big monitors.
Similarly, the Toshiba customer support centre wouldn't talk to you unless you paid them $55 first. Uh... I just want ask about buying some technical manuals. Nope, $55 to talk.