Hi HN.
I'd like some advice about automating business operations - what to consider, what technologies or framework to look out for etc. For background, I'm working for an ICT service provider, and just got promoted to look into enterprise-wide automation and system. My team is small, but I report directly to the C-level. Frankly, I'm a hobbyist programmer, and was only promoted to this post due to my enthusiasm and small track records i.e. handling CSV files for analysis etc.
The ultimate goals are to improve lead time in service delivery, reduce aging tickets, and reduce cost. I currently see gap in performance management, where the bosses do not have clear visibility or simply do not trust the performance metrics.
Simultaneously, there are lean internal consultants doing studies and making recommendations. Also, middle managers are being trained in Six Sigma, acquiring "belts".
To reiterate, how do I start assessing the situation and what kind of technologies or methodologies associated with this scenario? Is it SOA, workflow engine, ERP etc? How feasible is using standard web framework i.e. Django or Flask for business automation?
Thanks.
I happen to be the tech lead of a team that builds internal tools for an "enterprise" company primarily using Django and Flask. Build it and then show the business how it is useful. Sadly, that means you might need to write a lot of high quality docs or high quality clients (if you write an api). I tend to favor "api first" development.