One of the people in the car dealing industry I talked to recently told me that the business model now is not based on selling new cars, but to sell services/insurances and a bit from used cars. This makes total sense because they got the first placement for the services, and people are probably not as prepared with service/insurance quotes compared with new car price quotes :) Maybe this is also why Tesla gets a hard time with the auto dealers when they want to do after sale services too.