10 years ago, which is still 2005, you had print kiosks in places like target where, you could plug in your digital camera or SD/Compact Flash cards and print them out, 10 years before that, you had a "guaranteed" flow of how to obtain your photos: take the snapshot, take in film to a photo lab for development, at which point you thought about how many copies you might want. you may have lost some in the lab, but the flow worked, and it was the same at every photo lab.
Regardless of the time period, he's annoyed how the "ease of use and simple flow" is not so easy, and doesn't seem to flow. Some of it may be not being familiar with the "way they want you to use their products" (poor UX in my opinion). But that's what kills me about today's app centered smartphone web, everything is a unique little microcosm that is slightly different than the others in a way that is obnoxious. Perhaps it is the difference between being a consumer of content and a producer. As a producer of content I would like to think I have control over how I can obtain and distribute it, but technically you end up acting as a consumer of the product that "allow you" to produce... end rant
Regardless of the time period, he's annoyed how the "ease of use and simple flow" is not so easy, and doesn't seem to flow. Some of it may be not being familiar with the "way they want you to use their products" (poor UX in my opinion). But that's what kills me about today's app centered smartphone web, everything is a unique little microcosm that is slightly different than the others in a way that is obnoxious. Perhaps it is the difference between being a consumer of content and a producer. As a producer of content I would like to think I have control over how I can obtain and distribute it, but technically you end up acting as a consumer of the product that "allow you" to produce... end rant