A couple years ago, I was confused about why my Apple TV remote was behaving weirdly, and a few taps in the support app and I had a real person call me and fix my issue within minutes.

I was looking for a completely random Molex adapter from the early 1980's for a hobby project. After reaching out to the company they had someone call me and attempt to help. They didn't find the part (since it hasn't existed for 30 years) but they did give me some good leads.

Amazon’s AWS has good customer service. I get good customer service at the Apple Store, and I also got good customer service when Microsoft had retail stores. I have used Azure’s customer service and it was OK. Amazon’s AWS is know for outstanding customer service. My main point is some big tech companies have terrible service. Some don’t.

github support is nil in my experiences

Par for the course for any product or service owned by Microsoft.

on the other hand, gitlab support has impressed me a few times with the speed of the response and the knowledge level of the support techs.

Maybe if you can initiate a chargeback, you get customer service.

I have never had to initiate a chargeback to get customer service.

I meant, if you have the ability to initiate a chargeback (pay money, and have the ability to take it back out of their control for bad service), then they will probably provide customer service.

Hey now, don't lump Apple into this.

I'd like to see how someone can see a directly employed Google support agent / repair technician in person for support like you can with the Genius Bar.

Additionally, as far as I know, the kind of support you get calling AppleCare is unmatched by anyone else.