A couple years ago, I was confused about why my Apple TV remote was behaving weirdly, and a few taps in the support app and I had a real person call me and fix my issue within minutes.
I was looking for a completely random Molex adapter from the early 1980's for a hobby project. After reaching out to the company they had someone call me and attempt to help. They didn't find the part (since it hasn't existed for 30 years) but they did give me some good leads.
