The solution is to ignore them and close their issue. Open source maintainers have enough to worry about and are unpaid, it's okay to be a little dictatorial when it comes to "bad questions".
It addresses the specific issue but does nothing to prevent future similar issues. A solution to a cold is not handing someone a tissue.
I like that these platforms are open to everyone but at the same time there are a lot of people who have no business participating. Being able to filter those people out is unfortunately a necessary tool to not get overloaded.
Worse, I find that due to this many open source maintainers and up being quick to close issues and say rtfm. I can't tell you how many times I've had this happen where in my opening issue I quote the fm and even include a reproducible test. It's also common to just close and say "not our problem".
